Million Dollar View – Ruined by Scratched Glass | Laguna Beach, CA

This house was truly impressive with it’s massive windows and stunning ocean and mountain views from high above Laguna Beach, CA.  The residents were extremely nice also.  We managed to repair 26 fairly large scratched tempered windows in 3 days.  However, we had a new guy who was scared to attempt any glass scratch removal.  Too much pressure and no room for error on this one.  So one person managed to remove all the glass scratches, then proceeded to polish the scratched glass.  The new guy, Evan, handled all the cleanup and did quite a bit of assisting but no grinding and no polishing on this one.  He just wasn’t ready yet.  What was interesting about this job was a scratched glass repair company from Orange County, CA,  I believe, also was bidding this job.   It really illustrated just how far ahead we are when it comes to the competition out there.  Now, I’m not at all implying the other glass restoration company couldn’t have completed this job with similar results.  The amazing part was how much they charged, but also how many men they were going to need and how many days.  Now remember,  ONE man did ALL the grinding and polishing in 3 days.  The other company guessed they would need 4 men and take 3 days!  After we started the job we were informed that this other company from Orange County was going to charge DOUBLE what we had charged!  And we gave a price without even having any idea what the other company charged.   We don’t price match or try and beat others prices for one simple reason.  We have yet to find anyone who can match our speed or quality, so why should we match their price??!!  Apples and Oranges!

Anyway, it’s a beautiful house in a beautiful area. The sunsets would sink into the silhouette of Catalina Island, it was amazing.  The majority of the really bad scratched glass was also in the windows with the awesome views.  Distortion was not an option.  There were 2 or 3 other glass guys who attempted to remove a few scratches but gave up and determined they were too deep and there were way too many of them.   We did not subscribe to their point of view!

Here is a quote from the owner of the property I received in an email two days after we finished, ”

“Hey Rick! My windows look so good! The architect stopped by with his students and was in awe. Thanks for being so careful and doing such a wonderful job!”

It’s hearing things like that from satisfied clients that make this work truly rewarding.  It’s nice to be appreciated for a job well done.  It’s about more than just making money.  It’s about helping people solve, what seems to many, to be a problem with no realistic solution other than to replace all the scratched windows and that’s just not a financially realistic possibility many times.  And when you do a job for appreciative people, and get to enjoy the amazing views for three days, it really makes for an enjoyable time.  Work doesn’t seem so hard under those circumstances.  Hope you enjoy the pictures as much as we did experiencing the views live.  We also hope you’ll call us if you ever encounter any scratched glass fiasco’s.  All we can promise is that you’ll get an excellent job at a truly affordable and reasonable price, completed faster than any other company is capable of.  What you won’t get is, distortion, haze, or swirls – even in late afternoon sun – guaranteed!  So remember, “When Your View Matters – Call Unscratch the Surface!”

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