Archive for February, 2011

Million Dollar View – Ruined by Scratched Glass | Laguna Beach, CA

Wednesday, February 16th, 2011

This house was truly impressive with it’s massive windows and stunning ocean and mountain views from high above Laguna Beach, CA.  The residents were extremely nice also.  We managed to repair 26 fairly large scratched tempered windows in 3 days.  However, we had a new guy who was scared to attempt any glass scratch removal.  Too much pressure and no room for error on this one.  So one person managed to remove all the glass scratches, then proceeded to polish the scratched glass.  The new guy, Evan, handled all the cleanup and did quite a bit of assisting but no grinding and no polishing on this one.  He just wasn’t ready yet.  What was interesting about this job was a scratched glass repair company from Orange County, CA,  I believe, also was bidding this job.   It really illustrated just how far ahead we are when it comes to the competition out there.  Now, I’m not at all implying the other glass restoration company couldn’t have completed this job with similar results.  The amazing part was how much they charged, but also how many men they were going to need and how many days.  Now remember,  ONE man did ALL the grinding and polishing in 3 days.  The other company guessed they would need 4 men and take 3 days!  After we started the job we were informed that this other company from Orange County was going to charge DOUBLE what we had charged!  And we gave a price without even having any idea what the other company charged.   We don’t price match or try and beat others prices for one simple reason.  We have yet to find anyone who can match our speed or quality, so why should we match their price??!!  Apples and Oranges!

Anyway, it’s a beautiful house in a beautiful area. The sunsets would sink into the silhouette of Catalina Island, it was amazing.  The majority of the really bad scratched glass was also in the windows with the awesome views.  Distortion was not an option.  There were 2 or 3 other glass guys who attempted to remove a few scratches but gave up and determined they were too deep and there were way too many of them.   We did not subscribe to their point of view!

Here is a quote from the owner of the property I received in an email two days after we finished, ”

“Hey Rick! My windows look so good! The architect stopped by with his students and was in awe. Thanks for being so careful and doing such a wonderful job!”

It’s hearing things like that from satisfied clients that make this work truly rewarding.  It’s nice to be appreciated for a job well done.  It’s about more than just making money.  It’s about helping people solve, what seems to many, to be a problem with no realistic solution other than to replace all the scratched windows and that’s just not a financially realistic possibility many times.  And when you do a job for appreciative people, and get to enjoy the amazing views for three days, it really makes for an enjoyable time.  Work doesn’t seem so hard under those circumstances.  Hope you enjoy the pictures as much as we did experiencing the views live.  We also hope you’ll call us if you ever encounter any scratched glass fiasco’s.  All we can promise is that you’ll get an excellent job at a truly affordable and reasonable price, completed faster than any other company is capable of.  What you won’t get is, distortion, haze, or swirls – even in late afternoon sun – guaranteed!  So remember, “When Your View Matters – Call Unscratch the Surface!”

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High Profile San Diego Restaurant Glass Tagged with Graffiti – San Diego, CA

Sunday, February 6th, 2011

When someone scratched glass graffiti into 7 windows at “Searsucker” Restaurant in the Gaslight District in historical San Diego, CA they called the glass restoration company with more experience than any scratched glass repair company in Southern California,  they called Unscratch the Surface, Inc. Los Angeles.  We drove the 178 miles on Saturday morning the day before the Superbowl since Searsucker would be closed until 5:00 pm.  Although some of the scratches in the glass were extremely deep, we were testing out some new abrasives and polishing pads and compounds which were amazingly faster than we had experienced before.  Just when we thought we had everything all “dialed in”, we made some huge leaps forward and improved the most sought after scratched glass repair system known to man!  We are keeping pace with the latest technology, never resting on our laurels, or anybody else’s laurels!  Always striving to stay ahead of the back when it comes to scratched glass repair,  It appears we just lunged ahead of the pack again.  We actually performed a very deep diamond scratched graffiti repair of about 6 sq. ft. in about 30 minutes, complete!  Even thought the glass scratches were extremely deep, there was little to no discernible distortion.  One of the biggest advances we have made has to do with the fact that we are currently producing our own custom backing pads.  The density of the backing pads can either cause the pads to vibrate and bounce,  causing deep swirls, haze, and distortion.  We actually created a unique dual density pad that gives our technicians both amazing “feel” while the work but also allows them to get amazingly fast results.  After talking to a few other scratched glass guys out there, we found out that we are about twice as fast as most glass scratch repair companies out there.  When it comes to large glass resurfacing projects, we are currently able to resurface scratched glass between 3 and 5 times as fast as other scratched glass companies.  I didn’t think it was possible to improve on our system but we did.

Therefore, we hope that if you ever find scratched windows or storefront glass in need of glass graffiti removal or just plain old scratched glass repair, that you will do as Searsucker Restaurant in San Diego, CA did, remembering that, “When Your View Matters – Call Unscratch the Surface, Inc.”

P.S. Unfortunately, we inadvertently deleted the pictures of the repairs before we were able to upload them on to the website.  Sorry.

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